FAQ's


Will I be charged at customs ?

  • No you will not be charged.

How long does it take for my shipment to arrive ?

  • It usually takes anywhere between 14-20 business days.

When do I receive my tracking number? 

  • A few days after your order has been shipped.

What do I do if I have not received my tracking number ?

  • Please email us customerservice@thebamboostation.com and we will gladly take care of you.

When do you ship my order(s) ?

  • We tend to ship the same day you order.

What countries do you ship to?

  • We ship worldwide.

What do I do if I have problem with my order ?

  • Contact info@thebamboostation.com and we will be sort everything out for you.

How many days do I have to return? 

  • You have 14 days to return. The product must be in the original condition that it came in and the original packaging.